Fire Fueled Education LLC (“FireFuelED,” “we,” “us,” or “our”) operates the website at firefueledu.com and the training games and simulations offered through it (the “Service”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using the Service, you agree to the practices described in this policy.
Information we collect
Information you give us
- Contact information — if you email us or submit an inquiry, we receive your name, email address, and anything you include in your message.
- Purchase & licensing information — if you buy a game or request program/department licensing, we may collect your name, email, organization, and billing details needed to complete the transaction.
- Account information — if and when accounts become available, the email address and password you create (passwords are stored only in secured, hashed form).
Information collected automatically
- Local storage on your device — our games save progress, settings, and demo status in your browser’s local storage. This stays on your device and is not transmitted to us.
- Basic usage data — if analytics are enabled, we may collect aggregate, non-identifying information such as page views, device and browser type, and general region, to understand how the Service is used.
Payment information
Payments, when offered, are processed by a third-party payment provider (such as Stripe). We do not collect or store full payment card numbers on our servers; that information is handled directly by the payment provider under their own security and privacy practices.
How we use your information
- To provide, operate, and improve the games and the Service.
- To respond to your questions, licensing requests, and support needs.
- To process purchases and manage licenses.
- To send important account, transaction, or service messages.
- To protect the Service against fraud, abuse, and security issues.
Cookies and local storage
We use your browser’s local storage to remember game progress and demo status. We use minimal cookies, and only those needed to operate the site or, if enabled, to gather aggregate analytics. We do not use your information for cross-site advertising, and we do not sell your personal information.
How we share information
We do not sell your personal information. We share information only in these limited circumstances:
- Service providers — companies that help us operate the Service (for example, hosting, payment processing, and email), who may access information only as needed to perform their work for us.
- Legal reasons — if required by law, regulation, legal process, or to protect the rights, safety, or property of FireFuelED or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, in which case we will continue to protect your information.
Data retention
We keep personal information only as long as needed for the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security
We use reasonable administrative and technical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s privacy
The Service is intended for emergency-services providers, students, and educators, and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Your choices and rights
You may request to access, correct, or delete personal information we hold about you by emailing us. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the GDPR. We will honor applicable rights and will not discriminate against you for exercising them.
Third-party links
The Service may link to third-party sites or services we do not control. This policy does not apply to those sites, and we encourage you to review their privacy practices.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes may be communicated through the Service.
Contact us
Questions about this policy or your information? Email us at [email protected].